Every piece in the Collective is made by an independent artisan, and each one ships directly from the maker’s studio. This page explains how shipping works, how returns are handled, and what to do if something isn’t right when your order arrives.
Shipping
Where we ship
We currently ship within the United States. International shipping is not available at this time.
How orders ship
Our artisans pack and ship their own work from their studios. This keeps each piece in the hands of the person who made it until it is on its way to you.
Shipping costs
Shipping is calculated at checkout. Rates are set by each artisan and depend on the size and weight of your items and your delivery address. You will see the total shipping cost before you place your order. The majority of Juniper Artisans include free shipping.
Processing times
Each product page shows how long that piece takes to prepare before it ships.
- Ready-to-ship pieces are already made and ship within the processing time shown on the product page.
- Made-to-order pieces are crafted after you order, so they take longer. The expected timeline is listed on the product page.
Delivery times
Once your order ships, most packages arrive within 2–5 business days. Delivery times can vary with the carrier, your location, weather, and peak holiday periods.
Tracking your order
When an artisan ships your item, you will receive a shipping confirmation email, with tracking when available.
Orders from more than one artisan
If your order includes pieces from more than one maker, each artisan ships separately. Your items may arrive in separate packages and on different days, and you will receive a separate shipping confirmation for each.
Address changes
Please double-check your shipping address at checkout. If you notice an error, contact us right away. We will do our best to update it with the artisan before your order ships, but we cannot change an address once a package is on its way.
Returns & Exchanges
Each artisan sets their own return policy
Because every artisan runs their own studio, return and exchange policies vary by maker. The policy for each piece is shown on its product page. Please review it before you purchase. The policy in place at the time of your purchase applies to your order.
An artisan’s policy explains:
- Whether returns and/or exchanges are accepted
- How long you have to request a return
- The condition items must be in
- Who pays for return shipping
- How refunds are issued
Final sale items
The following are final sale and cannot be returned or exchanged:
- Custom, personalized, and made-to-order pieces
- Original artwork
Final sale items are still covered if they arrive damaged or incorrect. See below.
How to start a return or exchange
- Visit our Contact page and choose Return or Exchange.
- Include your order number and the item you would like to return or exchange.
- We will confirm eligibility under the artisan’s policy and send you return instructions.
Please do not send items back without instructions. Returns go to the artisan’s studio, not to Juniper & Fire, and packages sent without instructions may not be accepted.
Refunds
Approved refunds are issued according to the artisan’s policy. We will email you when your refund has been processed.
Damaged or Incorrect Items
Handmade pieces are packed with care, but sometimes things go wrong in transit. If your order arrives damaged, or you receive the wrong item, we want to make it right.
Contact us within 48 hours of delivery. Visit our Contact page, choose Existing Order, and include:
- Your order number
- A brief description of the issue
- Photos of the item, the packaging, and the shipping label
Please keep the item and all packaging until your claim is resolved. We will work with the artisan on a repair, replacement, or refund. Because many pieces are one of a kind, an exact replacement may not always be possible; in that case, we will work with you on another solution.
Questions?
We are happy to help. Send us a note through our Contact page and our team will reply within 1–2 business days.